![]() ![]() This is the case whether you’re using Wi-Fi or a cellular data connection. An Issue with your Internet ConnectionĪs you’d expect, if the internet isn’t working properly on your device, then you won’t be able to load the Google Authenticator App app. If you can’t get the app to work, you should run through the following steps. If they are down, then the app will not work as it should. You will also want to check the servers of the Google Authenticator App app to ensure that they’re not down. A weak connection will stop the app from functioning as it should. Most of the time, if you’re having problems with the Google Authenticator App app, this can be fixed by making sure that your internet connection is solid. Google Authenticator App not working? Follow these steps Thankfully, there are a few things you can do to resolve the issue. Though, there may be occasions where you find Google Authenticator App not working as it should be. When it comes to the Google Authenticator App app, it’s typically quite reliable and functions as it should. This completes the one-time setup process.There are various different apps that you can download and use on your smartphone.Download and install the Google Authenticator application on your phone.A page with a QR Code will be shown informing about the 2-step verification, with instructions to download the Google Authenticator app.Once you have enabled the Google Authenticator-based 2-step verification, when any of the administrators want to sign in, they will have to follow one-time setup steps. How do other Administrators register using Google Authenticator? Type in the code that you see in the Authenticator app in the Scalefusion Dashboard.Now launch the Google Authenticator app on your phone which was used during the initial setup.If the email and password are correct, then you will be shown a screen to enter the Google Authenticator code.Enter your credentials and click the Sign In button.How to Sign In with Google Authenticator-based 2-Step Verification Enabled? If you had already enabled Email based 2-Step verification, first DISABLE the current mechanism before you can enable Authenticator based 2-step verification. Once you complete all the above steps, Google Authenticator-based 2-step verification will be enabled for you and other administrator accounts of your Scalefusion Dashboard.These will come in handy if you lose the phone or switch phones. Please DOWNLOAD and save the backup codes. ![]() On the Scalefusion Dashboard, you will see a Success message along with the backup codes.Once the QR Code is scanned properly, the account will be added to your Authenticator application.Point the device camera to the QR Code on Dashboard.Download and Install the Google Authenticator application on your phone.A QR Code will be shown on the Dashboard, with instructions to download the Google Authenticator application.Before the setting is saved and Google Authenticator-based 2-Step verification is enabled for you and other administrators, you will be asked to complete the Google Authentication registration.You will be asked to enter your password to confirm.Click on the radio button next to Enable 2-Step Verification.Navigate to Admin Panel > Admins and Roles.Enable Google Authenticator2-Step Verification ![]()
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